Refund policy
International orders are not eligible for a refund.
A product shipped in a different package than what is displayed on the website is not eligible for a refund.
Eligible orders for a refund are:
- Package is damaged upon delivery. A photo of the damaged package is required.
- Order item quantity is not correct.
- Order item is missing.
- Wrong order delivered. A photo of items delivered is required.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@joygeecoffee.com. Please reply to your receipt email for your order to ensure the order number is correct. Please a description of the issue with the order.
You can always contact us for any return question at support@joygeecoffee.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
We DO NOT exchange an order.
Refunds
We will notify you once we’ve reviewed your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@joygeecoffee.com.