FAQ
How long does it take orders to ship?
Because our roasting schedule is guided by customer demand, the coffee orders will take 1-5 business days before our roasters are ready to ship them. Once shipped, it can take an additional 1-5 business days depending on the customer location via standard ground shipping by USPS. All orders come with tracking information that we update your order with, which will trigger an automatic notification from your store to your customer.
How long does coffee last?
Dried coffee, if stored properly, can last for months and even years.
This table below represents the shelf life of coffee
| Estimated Shelf Life of Coffee | ||
| Unopened / Sealed | Pantry | Freezer |
| Ground Coffee | 3-5 months | 1-2 years |
| Whole Bean Coffee | 6-9 months | 2-3 years |
| Opened | Pantry | Freezer |
| Ground Coffee | 3-5 months | 3-5 months |
| Whole Bean Coffee | 6 months | 2 years |
How to tell if Coffee is bad?
The best way to tell if it has gone bad is to use your sense of smell. If coffee has gone bad, the pleasant aroma will be gone and with it much of the taste. Using this coffee will not harm you, but will just not have much flavor if the smell is gone. It may also lose its deep dark color and appear a lighter brown.
How to store coffee beans to extend its shelf life?
Coffee does degrade over time and it degrades faster depending on the surface area - which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.
How to store ground coffee to extend its shelf life?
The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it is always ready for use without any defrosting.
International shipping costs
International shipping rates are determined using the USPS's cheapest rate. You can go to their website and get a calculation at https://postcalc.usps.com/ Select "Calculate the price based on Shape and Size" and use 2 lbs for the weight and use the zip code 60462 for where you are mailing from. After that, you will see all the different rates. We use the least expensive which is usually "First-Class Package International".
International shipping is available. Please be sure you are using the calculated shipping rate in Shopify as we charge you based on the same calculation.
Be aware, international shipping is expensive, represents 1.4% of total business and 18% of total shipping issues.
Most international orders ship best via USPS 1st class International. International orders cannot be guaranteed to be delivered and ARE NOT refundable in any way.